Privacy Policy
Effective Date: March 2025
Softfix Remote Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We CollectWe may collect the following types of information:
Personal Information: Name, email address, phone number, and payment details when you engage our services.
Technical Information: IP address, device type, browser type, and operating system.
Service Usage Data: Logs, interactions, and troubleshooting details when using our remote support services.
2. How We Use Your InformationWe use collected information for the following purposes:
To provide and improve our software installation, troubleshooting, and customer support services.
To process transactions and communicate with you regarding services.
To ensure security and prevent fraud.
To comply with legal obligations.
3. Information Sharing and DisclosureWe do not sell or rent your personal information. However, we may share information:
With service providers assisting in business operations (e.g., payment processors, IT support).
When required by law or to protect our legal rights.
With your consent or at your request.
4. Data SecurityWe implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure.
5. Your Rights and ChoicesYou have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications.
Restrict or object to data processing under certain circumstances.
6. Cookies and Tracking TechnologiesWe may use cookies and similar technologies to enhance user experience and analyze service usage. You can control cookie settings through your browser.
7. Third-Party LinksOur website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact UsIf you have any questions about this Privacy Policy, you can contact us at:
Softfix Remote Solutions
Email: softfixremotesolutions@gmail.com
Phone: +254792211124
Website: softfix.odoo.com